British Gas let down!

These two boilers that were installed by British Gas have caused nothing but problems and chaos. The first two photos are of the Volkera 28SE boiler they installed in Sept 2014. This boiler was only 2 year guarantee/warranty even though we clearly stated in the beginning that we wanted a 7-10 guarantee/waranty boiler. From the first week of installation there were a number of problems. It leaked water, lacked water pressure, pipes were ratttling and overall just was not good for my home. They even installed a Turbo pump to get the water working, but even that failed to improve things. Not only that but the pump was extremely noisy and eventually broke down. What is even more ridiculous is why would British Gas, a highly recognised company, install a pump to a 'brand new' boiler. What they should have done is take the boiler out the moment they realise that there's a problem with it. Instead they had me wait nearly 1 year before they decided to take it out.

When they did eventually take it out, they replaced it with a boiler that has only one year guarantee/warranty. On top of that, during the installation, we discovered that this boiler was discontinued through research on the internet. When we appoached the installers, they admitted that it was a discontinued product, but still continued with the installation. We have been fighting to get this boiler removed, but the gas manager who deliberately planned to have this boiler installed says he has no plans on having it removed. At the moment, we are going through the process of different avenues like Trading Standards (there are so many) to see if we can get it removed especially as it isn't what I paid for. I paid for a 7-10yr g/w boiler, but now left with a 1year g/w boiler. I feel ripped off which is why I'm writing this post. If you would like to see the letters sent to and received from British Gas, I will try to get these available in due time.

In the beginning, I wanted to get a new boiler because I was told that there were no more parts for my original one that I had for 28 years and that my gas bill was high because of the age of the boiler. However, that boiler was in good working condition and remained so before it was taken out and replaced by these lesser quality ones.