One of my first letters about boiler

This letter was sent to Chris Weston of Centrina (address was omitted)

27 Sep 2014

Dear Sir/Madam,

I've been having problems with the new boiler which was installed around 2 weeks ago. It has been causing problems from day one till now. From Sunday 21st Sept, I've contacted a number of people and departments none of which have come back to me. This boiler is a serious problem. We've had water leakage, faulty and noisy pump that doesn't walk and now all the pipes around the flat are rumbling and reverberating very loudly like a generator.

The whole works need to be done again it's a complete shambles. I am now being forced to have a new pump installed rather that the whole works to be done again. I didn't ask for any of this in the first place they just bought it in. All of this is being done to me under duress and I am being taken advantage of.

Also, I was promised a refund for a lesser performance boiler than the original Pottterson boiler which no one has got back to me on. No one was bothered to fix the waster or check to water flow issue. I asked for the contact of and Charles Doherty and Mark Crowther but no one has issued me the correct information. I feel that they have run off with my money. The water damage to my sofa, carpet and wall from the leaking living room radiator valve has still not been compensated for or mention and no apology.

To date, I feel like I've been deceived and tricked into taking on this secondary boiler. They've taken full liberties of a vulnerable individual.

Please could you get back to me within 3 days

Ms M. Taylor